Privacy & Cookies

Privacy & Cookie Policy

This privacy policy sets out how we use and protect any information that you give to https://susanmilston.com when you use this website.

We may make changes to this policy from time to time by updating this page. Please check back regularly to ensure that you are happy with any changes.

What we may collect

Anonymous aggregate information relating to site usage to evaluate the performance of the website. This does not include any personally identifiable information.

Any information that you provide to us by filling in the contact form on our website

How we store your personal data

We use appropriate technologies to safeguard your data, and have rigorous security standards to prevent any unauthorised access to it.

What we do with the information we gather

We use information held about you in the following way:

Contact form submissions are used to respond to enquires and where appropriate your enquiry, complaint or comment will be anonymously used in helping to improve our standards.

We do not sell, share or otherwise provide personal data to third parties in any way. We do not send you communications unless you give us permission to do so.

How long we keep your personal data

Retaining inactive accounts – 6 months

Retain pending orders – 7 days

Retain failed orders – 7 days

Retain canceled orders – 7 days

Retain completed orders – 6 months

Contact form submissions are kept for no longer than six months, after which they are deleted.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing or correspondence purposes, you may change your mind at any time by writing to us or by emailing us at susan@susanmilston.com

Sharing data

We do not sell, share or otherwise provide personal data to third parties in any way.

External links

This site contains external links to other websites. This privacy policy only applies to this website. We therefore advise visitors to read the privacy statement of any site they move to, especially those which collect personal information. The owner of https://susanmilston.com does not accept responsibility, or liability, for the consequential actions of a user choosing to access any third party website listed.

Further information about GDPR

For further information about General Data Protection Regulations (GDPR) please visit https://ico.org.uk/.

Cookies

https://susanmilston.com website uses cookies, which is standard practice on most websites. Without them, we cannot deliver a high-quality online experience. Some cookies collect anonymous information about your visit, which we use for monitoring purposes and to help us with future developments by understanding how our visitors use https://susanmilston.com website you consent to cookies being used. If you do not consent you must disable cookies but accept that your visit will be restricted to only browsing the public pages, and certain features will not work correctly.

Cookies set by third parties:

Provider: Google Analytics

Name: __utma, __utmb, __utmc, __utmz

Purpose: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come from, and what pages they visited. This is a performance cookie.

More information: Google privacy policy: https://policies.google.com/privacy?hl=en

Provider: Wistia

Purpose: Wistia host and stream video on behalf of their users.

More information: https://wistia.com/privacy

Provider: YouTube

Purpose: Video sharing and Social media platform

More Information: https://support.google.com/youtube/answer/7671399?hl=en

Provider: Facebook

Purpose: Social Media Platform

More Information: https://en-gb.facebook.com/policy.php

Provider: Instagram

Purpose: Social Media Platform

More Information: https://help.instagram.com/155833707900388

Provider: Wordfence

Purpose: Website Security

More Information: https://www.wordfence.com/help/general-data-protection-regulation/#agreement-to-new-terms-and-privacy-policies

What is a cookie?

A cookie is a text file stored on your computer which contains information that can be used to track your movement between pages on a website. Without them, every page you visit would behave as if it was your first time on the website and not take into consideration any actions on previous pages. Cookies fall into four categories:

Strictly necessary

Performance

Functionality

Targeting/Advertising

http://susanmilaton.com only use strictly necessary and performance cookies. For more information on the different types of cookies please see: http://www.international-chamber.co.uk/blog/2012/04/02/launch-of-icc-uk-cookie-guide/

Disabling cookies

You can choose to disable cookies in your browser options. Below are instructions on how to do this in the most popular browsers.

Microsoft Internet Explorer

Click ‘Tools’ and then ‘Internet Options’ (If you don’t see ‘Tools’, press the ‘Alt’ key on your keyboard and it will show)

Click on the ‘Privacy’ tab

Select the appropriate setting

Mozilla Firefox

Click ‘Tools’ and then ‘Options’ (If you don’t see ‘Tools’, press the ‘Alt’ key on your keyboard and it will show; on a Mac you need to click ‘Firefox’ and then ‘Preferences’)

Click on the ‘Privacy’ tab

Next to ‘Firefox will:’ choose ‘use custom settings for history’

Select the appropriate setting

Safari

Click ‘Edit’ and then ‘Preferences’ (If you don’t see ‘Edit’, press the ‘Alt’ key on your keyboard and it will show; on a Mac you need to click ‘Safari’ and then ‘Preferences’)

Click on the ‘Privacy’ tab

Select the appropriate setting

Google Chrome

In the address bar type: chrome://chrome/settings/content

Select the appropriate setting

Your choices under your rights:

We accept the rights of individuals to request that any data held on file in relation to previous interactions through https://susanmilston.com may ask for erasure of that data. Equally, a request may be made to ask for details of data held or a request for an amendment may also be made and we shall adhere to the request.

Email: susan@susanmilston.com